Privacy Policy

Last updated: 9 July 2026

1. Who we are

Care Harmony Solutions (“we”, “us”, “our”) provides personal alarm systems and related monitoring services. This privacy policy explains how we handle personal information when you visit our website or contact us.

If you have any questions about this policy or how we use your data, please contact us at info@careharmony.co.uk or call 01296 320013.

2. Information we collect

We may collect and process the following information:

• Contact details you provide when you enquire about our services, such as your name, email address, phone number and message content.
• Order and service information if you purchase an alarm or monitoring service, including billing details processed by our payment provider.
• Service-related information needed to set up and operate your personal alarm, such as emergency contact details and service preferences.
• Technical data when you use our website, such as your IP address, browser type and pages visited. This is collected automatically by our hosting provider to deliver the site securely.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide advice about our products and services.
• Process orders, set up equipment and provide ongoing monitoring and support.
• Communicate with you about your account, service or any issues that arise.
• Meet legal, regulatory and safety obligations connected with our services.
• Improve our website and keep it secure and reliable.

4. Legal basis for processing

Under UK data protection law, we rely on the following legal bases:

• Contract – where processing is necessary to provide the services you have asked for or purchased.
• Legitimate interests – to respond to enquiries, operate our business and keep our website secure, provided your rights are not overridden.
• Legal obligation – where we must retain or share information to comply with the law.
• Consent – where you have given clear permission, for example when submitting an enquiry form.

5. Sharing your information

We do not sell your personal information. We may share it only where necessary with:

• Service providers who help us operate our business, such as payment processing (Stripe), website hosting (Microsoft Azure) and alarm monitoring partners.
• Professional advisers where required, such as accountants or insurers.
• Regulators or authorities if we are legally required to do so, or in an emergency to protect someone’s vital interests.

Where we use third-party providers, we require them to protect your information and use it only for the purpose we specify.

6. International transfers

Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place in line with UK data protection requirements.

7. How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, accounting or reporting requirements. Enquiry information is typically retained for up to two years unless a business relationship continues. Customer and service records are retained for the duration of the service and for a reasonable period afterwards.

8. Your rights

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information in certain circumstances.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format where applicable.
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at info@careharmony.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies and website analytics

Our website is designed to use only essential cookies needed to deliver the site securely through our hosting provider. We do not currently use advertising or analytics cookies. If this changes, we will update this policy.

10. Links to other websites

Our website may link to third-party sites, such as Stripe for secure payments. Those sites have their own privacy policies and we are not responsible for how they handle your information.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact us

If you have questions about this privacy policy or how we handle your personal information, please contact:

Care Harmony Solutions
Email: info@careharmony.co.uk
Telephone: 01296 320013